This website is owned and operated by Park Nicollet Health Services.
We know that your privacy is important to you, and we work hard to earn and keep your trust. Our Notice of Privacy Practices defines “Health Information” and describes how we may use and disclose your Health Information and how you can get access to that information. Please review it carefully.
- Health Information collected on or through this Site, or
- Personal Information obtained by Park Nicollet offline or on a website where this Policy is not posted.
Please also note that, depending on context, the same piece of information collected through this Site (such as your name) could constitute Health Information (in which case Our Notice of Privacy Practices applies) or merely non-health-related Personal Information (in which case this Policy applies).
If you have any questions about this Policy or our privacy practices, please contact us using the following information:
Park Nicollet Health Services
3800 Park Nicollet Blvd.
St. Louis Park, MN 55416
November 16, 2011
Please take a few minutes to review this Policy before using this Site. By using this Site you are consenting to the collection, use, and disclosure of your Personal Information as set forth in this Policy. If you do not agree to be bound by this Policy, you may not access or use this Site.
This Policy may be supplemented or amended from time to time by “privacy notices” posted on this Site. These privacy notices provide a level of detail that we cannot provide in this more general description of our privacy practices. For example, certain sections of this Site may contain privacy notices providing details about the Personal Information we collect in those sections, why we need that information, and choices you may have about the ways we use that information.
When you sign up to use a special feature of this Site, you may be asked to agree to special terms governing your use of the special feature. In such cases, you may be asked to expressly consent to the special terms, for example, by checking a box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the terms of the click-through agreement are different than the terms of this Policy, the terms of the click-through agreement will supplement or amend this Policy, but only with respect to the matters governed by the “click-through agreement.”
Types of Information We Collect
Information You Volunteer. Park Nicollet collects the Personal Information you knowingly and voluntarily provide when you use this Site. For example, we collect the Personal Information you submit when you register with this Site, make a donation, sign up for one of our newsletters, or contact us with questions.
Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your Web browser. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. Please check your browser if you want to learn what information your browser sends or how to change your settings.
More About IP Addresses. An “IP address” is a unique number that is automatically assigned to your computer when you connect to the Internet. It is used to identify your computer’s “location” in cyberspace, so that the information you request can be delivered to you. IP addresses do not include your name, email address, or other information that identifies you personally, but in some cases, they can be used to identify you. For example, if you have registered with this Site, we may link your IP address to account information that identifies you personally. We may also provide your IP address to our third-party service providers who can use it to identify your state and zip code. In addition, if we suspect inappropriate or criminal activity or a threat to the security of this Site or its users, we may share our server logs—which contain users’ IP addresses—with the appropriate investigative authorities, who could use that information to trace and identify individuals.
Cookies and Similar Technologies. We use “cookies” and other Web technologies to collect information and support certain features of this Site. For example, we may use these technologies to:
- collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page;
- support the features and functionality of this Site—for example, to save you the trouble of re-entering information already in our database or to prompt the settings you established on previous visits; and
- personalize your experience when you use this Site.
Generally, the information we collect using these Web technologies does not identify you personally. If, however, you have created a user identity, for example, by registering on this Site, we may link the information we collect using these Web technologies to other information that identifies you personally.
Generally, if you do not wish to receive cookies, you may be able to set your computer or mobile browser to reject cookies or to alert you when a cookie is placed on your computer or mobile device. Although you are not required to accept cookies when you visit this Site, you may be unable to use all of the functionality of this Site if your browser rejects our cookies.
Information from your mobile device. If you download one of our mobile applications or access the mobile version of this Site, we may automatically collect certain information from or about your mobile device. The types of information we may collect include the type of device you use, your device’s unique ID, the IP address of your device, your device’s operating system, the type of mobile Internet browsers you use, and information about the way you use our mobile application(s) and this Site.
Using GPS technology, and with your opt-in consent, we may also collect precise, real-time location information from your mobile device and use that information to deliver tailored content to you. For example, if you are in need of urgent care and search the mobile version of this Site for an urgent care clinic, we may use location information from your mobile device to direct you to the clinic nearest you. Your mobile device may allow you to adjust your settings so that location information is not available to any mobile website or application. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device.
In addition to the cookies Park Nicollet delivers to your computer and/or mobile device through this Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with this Site. To learn more about Google Analytics, click here.
Park Nicollet does not have access to, nor control over, the cookies of third-party service providers or advertisers. However, you have some choices about the collection of information by third parties on this Site. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to Park Nicollet.
How We Use Personal Information Collected Through This Site
Generally, we use the Personal Information we collect through this Site
- to provide the information, products and services you request;
- to better understand your needs and interests;
- to provide you with a personalized experience when you use this Site;
- to provide you with effective customer service;
- to improve the content, functionality and usability of this Site;
- to contact you with information and notices related to your use of this Site;
- to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
- to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us);
- to improve our products and services;
- to improve our marketing and promotional efforts;
- for security, credit or fraud prevention purposes; and
- for any other purpose identified in any other agreement between you and us.
Please see below for information about the choices you have about the ways we use your Personal Information.
Use of Aggregated and De-Identified Information
We may use information gathered through this Site to create a compiled, aggregate view of its audience and visitor’s usage patterns. We use aggregated and/or de-identified information to operate our services and to better understand our audience as we develop new products and services. We may also share aggregated and/or de-identified information with our third-party service providers. Aggregate and de-identified information is not personally identifiable.
Use of Survey Information
From time to time, we may post a survey on this Site or we may send you a questionnaire or survey. We compile statistical information from the responses to our surveys. These statistics are not personally identifiable. They help us understand the needs and preferences of the groups we serve, improve the content and functionality of this Site and other websites owned by Park Nicollet, and improve the products and services of Park Nicollet and its related companies.
In General. We respect your right to make choices about the ways we collect, use, and disclose your Personal Information. Discussed above are choices you have about delivery of cookies through this Site and about our collection of location information. In addition, we may ask you to indicate certain choices at the time we collect your Personal Information. For example, at the time you give us your contact information, we may provide to you an opportunity to choose (via “opt out” or “opt in”) whether you receive certain communications from us and/or our business partners. We will also include an “unsubscribe” link in each electronic newsletter or promotional email we send to you, and you can always text STOP to stop receiving SMS text messages from us.
Previously Expressed Preferences. You may change previously expressed preferences regarding how we use your Personal Information. If you have registered with this Site or downloaded one of our mobile applications, you may be able to change certain privacy preferences through your account settings. Otherwise, if at any time you wish to be taken off our mailing lists, please contact us using the information provided above. Once we have the information we need, we will remove you from our mailing lists as you have requested. Please give us a reasonable amount of time to honor your request.
How to Access, Update or Correct Your Personal Information
If you have registered with this Site or downloaded one of our mobile applications, you may be able to access, update, or correct your Personal Information through your account settings. Otherwise, you may need our help. If you wish to access, update, or correct your Personal Information, please contact us using the information provided above. We will respond to you within a reasonable time and, in any case, within the time limits established by applicable law. We may ask you for additional information to verify your identity. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identify.
Steps We Take to Safeguard your Personal Information
We maintain reasonable administrative, physical, and technological measures to protect the confidentiality and security of Personal Information you submit on or through this Site. For example, we use SSL encryption on certain areas of this Site where we ask for sensitive information. Unfortunately, no website, server or database is completely secure or “hacker proof.” We therefore cannot guarantee that your Personal Information will not be disclosed, misused or lost by accident or by the unauthorized acts of others.
How We Share Your Personal Information With Others
Third–Party Vendors. We may share Personal Information collected through this Site with third-party vendors who act for or on behalf of Park Nicollet. For example, we may share Personal Information with companies that provide bill pay services, credit card verification services, online recruiting services, and Web hosting services. These third-party vendors may need information about you to perform their functions.
Wholly Owned Subsidiaries. This Site is owned by Park Nicollet Health Services, which is the parent company to a number of separate legal entities, including (but not limited to) Park Nicollet Methodist Hospital, Park Nicollet Clinic, Park Nicollet Foundation, Park Nicollet Institute, Park Nicollet Health Products, and TRIA Orthopaedic Center. We may share Personal Information you provide on or through this Site with our wholly owned subsidiaries. Our wholly owned subsidiaries are required to handle information collected through this Site in accordance with this Policy and the privacy preferences you have expressed to us.
Business Negotiations. We may contemplate, for strategic or other reasons, selling, buying, merging, or otherwise reorganizing one or more of our businesses. In negotiating with a third party about entering into such an arrangement, we may need to disclose your Personal Information. In such cases, we will take reasonable measures to protect the Personal Information we disclose, for example, by requiring a prospective purchaser to sign a non-disclosure agreement limiting the use and protecting the confidentiality of the Personal Information.
Business Transfers. Your Personal Information may be transferred to a successor organization if, for example, we transfer the ownership of one or more of our businesses to another organization or if we merge with another organization. If such a transfer occurs, the successor organization’s use of your Personal Information will still be subject to this Policy and the privacy preferences you have expressed to us, subject to amendments made pursuant to this Policy.
As Described in a Privacy Notice. We reserve the right to disclose your Personal Information as described in any privacy notice posted on the Web page where you provide that information. By providing your Personal Information on that Web page you will be consenting to the disclosure of your Personal Information as described in that privacy notice.
Children Under the Age of Thirteen
This Site is not intended for children or minors under the age of thirteen years without the permission of a parent or guardian. If you believe that a child has submitted Personal Information on or through this Site without the consent and supervision of a parent or guardian, please contact us using the information provided above.
Links to Other Sites
This Site contains links to other websites, including sites operated by Park Nicollet’s service providers and by nonaffiliated organizations. For example:
- Wells Fargo provides online bill pay services and during the bill pay process you will be directed to a Wells Fargo-owned website;
- Apex owns and operates the site where you can view your e-statements and payment history; and
- Amazon powers our online store.
Please note that, to facilitate a seamless user experience, some third-party sites are branded to look like they are owned by Park Nicollet. Thus, it may not be instantly obvious that you have been directed away from this Site to a third-party site. You can ascertain whether this Policy applies by looking for a link to it in the universal footer of the website you are on. If a link to this Policy does not appear in the universal footer on the website, then this Policy does not apply.
This Policy May Change
This Policy describes Park Nicollet’s current policies and practices with regard to the Personal Information we collect through this Site.
For your convenience, whenever this Policy is changed, we will alert you by posting a notice on our home page for sixty days. We will also update the “effective date” at the top of this page. If more than sixty days goes by between your visits to this Site, be sure you check the effective date to see if this Policy has been revised since your last visit.
The term “Feedback” refers to all of the text, photographs, images, illustrations, graphics, sounds, video, audio-video clips, and other content that you post on or through this Site that is specifically about how we can improve this Site and the products and services we make available through this Site.
The term “Health Information,” as defined in Our Notice of Privacy Practices, refers to any information that we create or receive relating to your health or health care payment, whether oral, written, or recorded in any form.
The terms “Park Nicollet,” “we,” “us,” and “our” refer to Park Nicollet Health Services.
The term “Personal Information” refers to information that identifies you personally, alone or in combination with other information available to us, except that, as used in this Policy, “Personal Information” does not include “Health Information.” Our Notice of Privacy Practices describes how we may use and disclose your Health Information and how you can get access to your Health Information. Examples of Personal Information include your name, address, and email address. Please note, however, that depending on context, information such as your name may also constitute Health Information, in which case our use and disclosure of such information is governed by Our Notice of Privacy Practices.
The term this “Site” refers to any Park Nicollet-owned website on which this Policy is posted.
The term “User-Generated Content” refers to all of the text, photographs, images, illustrations, graphics, sound recordings, video, audio-video clips, and other content that you post on or through this Site using the social networking tools we make available to you and that does not constitute Feedback. One way that User-Generated Content differs from other information you provide to us is that, once submitted, User-Generated Content is made available instantaneously to others who visit this Site. Examples of User-Generated Content include comments posted to discussion boards and patient reviews of Park Nicollet physicians.