Patient outcomes

Rehabilitation services provides customer-focused services to all patients.  More than 21,000 patients were cared for in 2005.

Rehabilitation Services uses a patient-centered approach to monitor effectiveness of our patient treatment programs. Feedback from patients, families, doctors and employees is used to improve our programs. Quality patient outcomes are measured to evaluate effectiveness of service, efficiency of service and stakeholder satisfaction.

	A physical therapist helps a patient regain strength and endurance.

Our objective is to provide services that meet or exceed the expectations of our patients, the community and other stakeholders. We consider our programs effective if our patients learn to function more independently and improve quality of life as a result of their participation.

Below are other results of our surveys.

• Feedback from surveys demonstrated the top patient visit expectations were:
  • explanation of treatment
  • skilled caregivers
  • friendly, helpful and concerned staff
  • convenient appointment times.
• 97 percent of patients said Rehabilitation Services is fully meeting their needs and expectations.
• 96 percent of doctors reported treatment programs were fully meeting the needs and expectation of their patients.
• Inpatient rehabilitation unit achieved a 29 percent gain for cognitive and motor skills on the Functional Independence Measure (FIM) score. This exceeds the National average gain for patient scores.

Find out what our patients are saying about our services.