Frequently asked questions
We know that there is a lot that goes into the decision to seek treatment. Knowing what to expect at Melrose can help put your mind at ease. Below are answers to commonly asked questions. If you have additional questions, contact us at firstname.lastname@example.org or call 952-993-6200.
Appointments and hours
Can I get all my appointments in one day, consecutively?
We try our best to accommodate patient schedules, although some appointments may be on different days. We encourage patients to schedule out as far in advance as possible, creating an increased opportunity to schedule all appointments together on the same day.
Do you have evening hours?
Yes, the outpatient clinic in Saint Louis Park closes at 9 p.m. Monday through Thursday. The last scheduled appointment is at 8 p.m. In St. Paul, the outpatient clinic closes at 5 p.m. on Monday, and 6 p.m. on Tuesday and Thursday. In Maple Grove, the outpatient clinic closes at 6 p.m. on Monday, Tuesday and Wednesday, and 4 p.m. on Friday.
Residential care (sub-acute intensive residential and residential)
What will I do all day?
Your schedule could include individual therapy, psychiatry visits, one-on-one education with dietitians, group therapy, occupational therapy, physical therapy, spirituality, music therapy, medical education and health education groups. You will also receive three meals, plus snacks and meal groups. Your schedule will be tailored to meet your needs.
Can I have my cell phone, laptop or other communication device?
Laptops and cell phones are allowed for adult patients, however, our staff has the right to remove if they are interfering with treatment. You also may use the provided telephone in your room. We suggest that you bring a list of phone numbers with you. Adolescents have supervised use.
If I don’t like some foods, will I have to eat them?
Our staff is dedicated to helping patients back to normal eating, with support and education. They will ask about your likes, dislikes and nutritional concerns. The nature of eating disorders, however, will cause some patients to be choosy and limit their food choices. You will work with your care team to expand those choices. If you are doing family based treatment, the registered dietitians work with you and your parents to plan your meals.
What should I pack?
Please pack comfortable clothing that you would lounge in at home. Some patients also bring items that remind them of home, such as a blanket and pillow, photos and books. Cosmetics and personal care items are allowed. Disposable razors are not allowed, however, electric shavers are.
Will you go through my things?
For your own safety and the safety of other patients, nurses will inventory your belongings when you are admitted to the intensive residential or residential unit.
Do I bring my own medications?
The Pharmacy @ Park Nicollet will fill all medications. Bring a list of your current medications and doses. Please bring your insulin if needed.
Do I have to share a room?
Most likely, yes. You will be paired with someone similar in age to you. There are situations where someone may need an individual room. This is available for specific circumstances. Keep in mind limited time is spent in rooms, most time is spent at programming.
Can I leave the unit or go outside?
Some programming may take place outside and as you progress through your treatment plan. You will receive passes to go off site and practice the skills you have learned.
What do I do about school?
Each day includes allotted time for studying and homework during the Saint Louis Park School District calendar year. During this time a tutor is available for all patients who need help. We can provide schools with letters saying patients will need time off for treatment. This can be confidential, if you choose.
In addition, we have a room available that is part of the Saint Louis Park School District at our Saint Louis Park facility. You will receive school credit if you choose to enroll in our school. Schools, guidance counselors and college advisors are very supportive of time off due to medical necessity. Parents can coordinate with the school and counselors to facilitate homework or assignments for the student. Although there is time for patients to catch up on schoolwork, the ultimate focus needs to be on treatment so that you are able to learn the tools needed to be successful in the school environment upon discharge.
How are children kept safe?
We have separate adolescent and adult group day rooms and programming. In addition, patients are monitored 24 hours a day.
Are the bathrooms locked?
On intensive residential, residential and day programming, yes. You will gain access by a staff member. If you are coming in for outpatient appointments, there are open restrooms on the first floor.
Can I shower?
Yes, showers are available every day in the mornings.
Can I exercise?
All patients may exercise under the supervision of our physical therapy staff. Once you are cleared and monitored by a medical doctor, you will meet with a physical therapist to develop a modified exercise plan.
Can I smoke?
Park Nicollet is a smoke-free campus, which includes e-cigarettes. Nicotine replacement therapy options are available for patients.
Are there washers and dryers?
Yes, washers and dryers are available for use on weekends for our intensive residential and residential patients. Detergent is available.