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Online ordering FAQs

How long will it take to get my order?

Please allow up to two weeks for delivery. All orders are processed within two business days of receiving the order and are shipped by ground delivery unless otherwise stated by one of the following delivery services: Spee-Dee, United Parcel Service, Federal Express or United States Postal Service. Overnight shipping is not available. A street address is required for delivery – at this time we are unable to accept P.O. boxes for delivery.

Why are some items non-returnable?

Some items, pillows, cushions, CDs and books, cannot be returned due to health regulations or copyright laws. If you have questions regarding the ability of your item to be returned please call customer service at, 952-993-2662.

What if my item is damaged when it arrives?

If your item is damaged upon arrival, please call our customer service number and we will assist you in returning it to our warehouse and replace the damage item. Customer service: 952-993-2662.

What if I need a prescription item?

If you would like to purchase an item that requires a prescription (excluding contact lenses), please visit one of our store locations. A product specialist will assist you with your needs.

Who can I call with questions about my order?

If you have a question about your order, please call customer service at, 952-993-2662.

I saw an item in your store on sale. Can I get the sale price online?

Unfortunately we are not always able to accommodate sale prices online. If you find an item in our stores less expensive than online, please call customer service to assist you with your order. Customer service: 952-993-2662.

Can I use coupons online?

Certain ones. There are some coupons that can be used online, but many are not accepted. If your coupon has a coupon code for online purchases on it, you can use it online, if not, we regret that we will not be able to accept the coupon online. Please visit any of our stores to use the coupon.

Can I return an online order to a store location?

Yes. If it is more convenient for you to return an item to one of our store locations, you may return the item to the store location of your choice. The original receipt must be dated within 15 days of return and we will happily assist you with your return or exchange.

I received a Stores @ Park Nicollet GiftCard as a gift. Can I use it online?

No. We are not able to use GiftCards as a valid form of payment online. Please visit any of our store locations to use your gift card.

I don’t want to use my credit card online. Are there other ways I can order?

If you would like to order via telephone, please call our customer service number at, 952-993-2662 and we will assist you in placing an order over the phone. You can also visit any of our store locations.

I work for Park Nicollet. Can my order be delivered to my office?

Yes. If you work for Park Nicollet, we offer free inter-office delivery of items ordered online. Please ensure accurate information is provided when ordering.

Can I purchase a Stores @ Park Nicollet GiftCard online?

No. We are unable to sell GiftCards online at this time. Please visit any of our store locations to purchase a GiftCard.

I have a suggestion for a product that should be online. Who can I tell my idea to?

Please call our customer service number with a product suggestion or let us know next time you are in the store. Customer service: 952-993-2662.

I found a product in the stores and cannot find the product I am looking for online.

Not all items which we carry in our stores are available online. If you have seen a product you would like to order while visiting one of The Stores @ Park Nicollet that is not online, please call customer service and we may be able to assist you with your order. Customer service: 952-993-2662.

How can I pay?

We accept all major credit cards online. If you would like to pay in another manner, please visit any of our store locations.

Customer service representatives are available from 8 a.m. to 4 p.m. CST, Monday – Friday, 952-993-2662.

customer service | store locations | privacy statement | return policies           Park Nicollet Health Services Home